Why did my payment fail?
Sometimes, repayments may not go through due to minor issues such as insufficient funds, security blocks on payments, changed or expired card details, or temporary bank or network interruptions, even if everything seems fine on your side.
INSUFFICIENT OR UNAVAILABLE FUNDS
There may not have been sufficient available funds at the time the payment was attempted, or some funds may have been pending and couldn’t be used yet.
To find out more about when we process payments, go HERE.
CARD OR BANK RESTRICTIONS
Your bank or card issuer might block a payment for security reasons, daily limits, or because international/online transactions aren’t enabled.
EXPIRED OR UPDATED PAYMENT DETAILS
Your card may have expired, been replaced, reported stolen or lost or your bank account details may have changed.
TEMPORARY BANK OR NETWORK ISSUES
Occasionally, banks or card processors experience short-term outages or delays, which may slow down payments. This does not result in a payment failure but simply delays our ability to process your payment.
ACCOUNT STATUS ISSUES
Your account might be frozen, closed, over its limit, or flagged for review by the bank. Occasionally, a payment that initially appears as honoured in your online banking or app may later be dishonoured after further review.
TIMING MISMATCHES
If your payment was scheduled outside of banking hours, on a weekend, or during a holiday, it could be delayed until the next banking day. Some transactions are processed in real time, so if the exact funds aren't available in your account when the payment is processed, your bank may reject the payment.
To find out more on when we process payments go HERE.