Why are unscheduled payments being deducted
Although it might appear that random payments are being made from your account, there are reasons this can happen even on days when your scheduled repayments are due, as outlined below.
MISSED PAYMENTS
If you miss a payment and you are paying fortnightly or monthly, this will affect the deductions from your account. To learn more in detail about missed repayments, click HERE.
For example, if you pay every two weeks and miss a payment without notifying us of when to try again, we will automatically attempt to process it again after 7 days, as per the notices we send to you.
Below is an example of a borrower who makes a $200 fortnightly payment, but the bank dishonours the payment.
| Timeframe | What happens | Fees Added | Amount |
| 1st January | Regular repayment is due, and it fails | $200.00 | |
| A dishonour fee is charged | $14.95 | ||
| Late payment fee is charged (if 1st attempt) | $20.00 | ||
| 8th January | We will attempt to process the missed payment and fees | $234.95 | |
| 15th January | The next regular repayment is due | $200.00 |
Now, assuming the processing of the missed payment fails again on January 8th, the repayment schedule will look like this.
| Timeframe | What happens | Fees Added | Amount |
| 8th January | The missed repayment is due, and it fails again | $234.95 | |
| Another dishonour fee is charged | $14.95 | ||
| 15th January | We will attempt to process the missed payment and fees | $249.90 | |
| 15th January | We will also process the next regular repayment | $200.00 |
So the total deducted on the 15th January will be $449.90.
If a deduction from your account is higher than expected or on a different day, it may be due to a missed payment and associated fees.
MONTHLY ACCOUNT FEE
While you have an outstanding balance with us, a monthly account fee will be charged every month on the same day your contract was activated, or on the next banking day if activation occurs on a weekend.
For example, if your contract started on January 1st, the account fee will be billed on the 1st of each month.
Below is an example of a borrower paying us $200 every fortnight.
| Timeframe | What happens | Fees Added | Amount |
| 1st January | Monthly account fee due | $13.00 | |
| Regular repayment is due | $200.00 | ||
| Total deducted on 1st January | $213.00 | ||
| 8th January | Regular repayment is deducted | $200.00 | |
| 15th January | Regular repayment is deducted | $200.00 | |
| 22nd January | Regular repayment is deducted | $200.00 | |
| 30th January | Regular repayment is deducted | $200.00 | |
| 1 February | Monthly account fee deducted | $13.00 | $13.00 |
| 5 February | Regular repayment is deducted | $200.00 | |
| 12 February | Regular repayment is deducted | $200.00 |
Fees may vary between products. For the latest fee schedule, visit HERE for payment plans and HERE for personal loans.
NON-BANKING DAY
We process your payments on banking days, which are Monday to Friday, excluding national public holidays. If your repayment falls due on a non-banking day, it will be processed on the next banking day.
For example, payments due on Monday, 26th January 2026 (Australia Day) would be processed on Tuesday, the 27th January 2026.
You can read more about our processing times HERE.
PAYMENT ARRANGEMENTS
A payment arrangement on your loan lets you pay less for a little while if money is tight.
During the arrangement:
-
Your payments are lowered
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Interest and fees still adds up on the loan
At the end of the arrangement:
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The amount you didn’t pay (plus interest & fees) is added back to the loan
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Your regular repayments usually go up to cover that extra amount
In short:
Smaller payments now usually mean bigger payments later.
If a deduction from your account is higher than expected, it may be due to a previous arrangement you made with us that has now expired.
RESCHEDULING PAYMENTS
When you initially take out a loan with us, you can choose the repayment frequency (weekly, fortnightly, or monthly). If you change the frequency during your term, it can affect how much each payment is and sometimes how much interest and fees you pay overall.
For example, switching from weekly to fortnightly or monthly means each payment will be higher, because you’re paying the same loan amount in fewer instalments.
If a deduction from your account is higher than expected, it may be due to a previous request you made to change the frequency of repayments.