Frequently asked questions - Financial hardship
Here's a list of common questions our customers often ask about financial hardship.
CAN I CONTACT BREEZE DIRECTLY
The quickest way for our team to help you is by submitting the financial hardship application form. If you want to discuss your options directly with an experienced team member, please call us at 1300 290 240 (Monday to Friday - see specific times HERE).
Keep in mind that any advice will be general in nature until we understand your full financial situation.
WILL THIS IMPACT MY CREDIT FILE
Providing financial hardship assistance is an internal process and will not be reported on your credit file.
WILL I NEED TO KEEP MAKING PAYMENTS
Yes, you'll need to continue making your regular repayments while we review your Financial Hardship application. We’ll inform you of the results within 21 calendar days of receiving your application.
WILL I STILL BE ABLE TO WITHDRAW FROM MY ACCOUNT
If you have undrawn funds in your account and are under a financial hardship arrangement, we will take measures to restrict any further drawdowns. Your merchant may be informed of this action.
WHAT HAPPENS TO MY EXISTING REPAYMENT SCHDULE
Depending on the type of financial assistance offered, we will temporarily suspend the regular repayment schedule. It will restart once the financial hardship arrangement has ended.