What is needed to apply - Financial hardship
Take the time to gather the necessary information to complete a hardship application.
When you apply for financial hardship, you will need to provide copies of all supporting documents to help us better understand your situation. This can include, but isn't limited to, the following:
• Any Income Statement (e.g. most recent pay slips or Income Statement from Centrelink)
• Mortgage Details/ Rent Receipts / Lease Agreement
• Outstanding accounts with balances and payment arrangements
• Bank statements (all bank accounts for the previous 3 consecutive months)
• Court Papers, Medical Reports or Proof of Injury Claim from Work Cover, etc…
• Proof of loss of employment
Once you submit your application, our support team will review your information and then contact you to discuss your options or request any additional details.
IMPORTANT
Please be aware that failing to submit your application along with all required supporting documents will prevent our team from assessing your financial hardship application. In such cases, normal collection efforts will proceed until you establish an arrangement with us.
To prevent delays in the assessment process, it is crucial that you provide all necessary information.
WILL I NEED TO KEEP MAKING PAYMENTS
Yes, you'll need to continue making your regular repayments while we review your Financial Hardship application. We’ll inform you of the results within 21 calendar days of receiving your application.
NEED A SHORT-TERM ARRANGEMENT
If you need temporary relief with just a few payments, a payment arrangement might be more suitable. Learn more about these HERE.