--- title: General information | Breeze Finance description: General information --- [Skip to content](https://help.breezefinance.com.au/knowledge-base/general-information#main-content) [Sign in](https://help.breezefinance.com.au/_hcms/mem/login?redirect_url=https%3A%2F%2Fhelp.breezefinance.com.au%2Fknowledge-base%2Fgeneral-information) Open main navigation Close main navigation - [Sign in](https://help.breezefinance.com.au/_hcms/mem/login?redirect_url=https%3A%2F%2Fhelp.breezefinance.com.au%2Fknowledge-base%2Fgeneral-information) How can we help you? - There are no suggestions because the search field is empty. 1. [Breeze Finance](https://help.breezefinance.com.au/knowledge-base) 2. [ General information ](https://help.breezefinance.com.au/knowledge-base/general-information) # General information ## Contact Us - [Online forms](https://help.breezefinance.com.au/knowledge-base/online-forms) - [Does Breeze have an App](https://help.breezefinance.com.au/knowledge-base/does-breeze-have-an-app) - [How to contact us](https://help.breezefinance.com.au/knowledge-base/how-to-contact-us) ## Fees - [Personal loan - fees](https://help.breezefinance.com.au/knowledge-base/personal-loan-fees) - [Payment plan - fees](https://help.breezefinance.com.au/knowledge-base/what-fees-are-charged-on-payment-plans) ## Product returns and refunds - [I want to return the goods I purchased](https://help.breezefinance.com.au/knowledge-base/i-want-to-return-the-goods-i-purchased) - [Is there a cooling-off period to cancel my loan](https://help.breezefinance.com.au/knowledge-base/is-there-a-cooling-off-period) - [Your rights when your purchases don't work](https://help.breezefinance.com.au/knowledge-base/your-rights-when-you-buy-goods) - [Am I legally required to repay my loan](https://help.breezefinance.com.au/knowledge-base/what-are-my-legal-requirement-to-repay-a-loan) - [Contract cancelation fee](https://help.breezefinance.com.au/knowledge-base/contract-cancelation-fee) ## Your rights and obligations to the goods you finance - [What is a security interest](https://help.breezefinance.com.au/knowledge-base/what-is-a-security-interest) - [Things you cannot do with the products you finance](https://help.breezefinance.com.au/knowledge-base/things-you-cannot-do-with-the-goods) - [Your responsibilities to us when financing products.](https://help.breezefinance.com.au/knowledge-base/things-you-must-do-with-the-goods) ## Credit enquiries - [What is a credit enquiry](https://help.breezefinance.com.au/knowledge-base/what-is-a-credit-enquiry) - [Can you remove a credit enquiry from my file](https://help.breezefinance.com.au/knowledge-base/can-i-remove-a-credit-enquiry-from-my-file) ## Voluntary surrender of goods financed with us - [What is voluntary surrendering goods](https://help.breezefinance.com.au/knowledge-base/what-is-voluntary-surrendering-goods) - [What is shortfall liability](https://help.breezefinance.com.au/knowledge-base/shortfall-liability) ## Compliments & Complaints - [Provide feedback](https://help.breezefinance.com.au/knowledge-base/provide-feedback) - [Making a complaint](https://help.breezefinance.com.au/knowledge-base/making-a-complaint) - [General information](https://help.breezefinance.com.au/knowledge-base/general-information#main-content) - [Contact Us](https://help.breezefinance.com.au/knowledge-base/general-information#contact-us) - [Fees](https://help.breezefinance.com.au/knowledge-base/general-information#fees) - [Product returns and refunds](https://help.breezefinance.com.au/knowledge-base/general-information#product-returns-and-refunds) - [Your rights and obligations to the goods you finance](https://help.breezefinance.com.au/knowledge-base/general-information#your-rights-and-obligations-to-the-goods-you-finance) - [Credit enquiries](https://help.breezefinance.com.au/knowledge-base/general-information#credit-enquiries) - [Voluntary surrender of goods financed with us](https://help.breezefinance.com.au/knowledge-base/general-information#voluntary-surrender-of-goods-financed-with-us) - [Compliments & Complaints](https://help.breezefinance.com.au/knowledge-base/general-information#compliments-complaints) - [Repayments](https://help.breezefinance.com.au/knowledge-base/repayments#main-content) - [Repayment changes](https://help.breezefinance.com.au/knowledge-base/repayments#repayment-changes) - [Payment methods](https://help.breezefinance.com.au/knowledge-base/repayments#payment-methods) - [General advice](https://help.breezefinance.com.au/knowledge-base/repayments#general-advice) - [Manage account](https://help.breezefinance.com.au/knowledge-base/manage-account#main-content) - [My account](https://help.breezefinance.com.au/knowledge-base/manage-account#my-account) - [Statements](https://help.breezefinance.com.au/knowledge-base/manage-account#statements) - [Difficulty paying](https://help.breezefinance.com.au/knowledge-base/difficulty-paying#main-content) - [Talk to us](https://help.breezefinance.com.au/knowledge-base/difficulty-paying#talk-to-us) - [Payment arrangements](https://help.breezefinance.com.au/knowledge-base/difficulty-paying#payment-arrangements) - [Financial hardship](https://help.breezefinance.com.au/knowledge-base/difficulty-paying#financial-hardship) - [Defaulting on a loan](https://help.breezefinance.com.au/knowledge-base/difficulty-paying#defaulting-on-a-loan) - [Explore free support options](https://help.breezefinance.com.au/knowledge-base/difficulty-paying#explore-free-support-options) - [Voluntary surrender](https://help.breezefinance.com.au/knowledge-base/difficulty-paying#voluntary-surrender) [![breeze finance white](https://help.breezefinance.com.au/hs-fs/hubfs/breeze%20finance%20white.png?width=200&height=125&name=breeze%20finance%20white.png "breeze finance white")](https://help.breezefinance.com.au/) BREEZE CAPITAL PTY LTD ACN: 147 671 949 - IS AUTHORISED UNDER AUSTRALIAN CREDIT LICENSE: 468425. BREEZE LIVING PTY LTD ACN: 665 265 592 T/AS BREEZE FINANCE MANAGES THE LOANS FOR BREEZE CAPITAL PTY LTD ACN: 147 671 949 - THE LENDER OF RECORD. BREEZE PAYMENT PLANS ARE PROVIDED BY BREEZE PAYMENT PLANS PTY LTD ACN 665 267 792. Copyright © 2026 [Privacy Policy](https://www.breezefinance.com.au/legal/privacy-policy) Credit Reporting Policy [Credit Reporting Explained](https://breezefinance.com.au/legal/credit-reporting-explained) [Terms and Conditions](https://www.breezefinance.com.au/legal/terms-and-conditions)